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Claims procedure for Breakdown
• Intimate Royal Sundaram's Call Centre regarding your claim with the policy details through toll free 1800 345 88 99 or Mobile: 944448899 or through email at customer.services@in.royalsun.com
• Royal Sundaram will send a claim form to you immediately.
• On receipt of the duly filled in claim form and the estimate Royal Sundaram will depute a Surveyor to assess the loss.
• Surveyor will assess the loss and gives go ahead to the repair
• Once the repair is over, surveyor will visit again and confirm the repair and submit his report to Royal Sundaram
• The insured submits the bills / receipts to the Company.
• Additional documents required, if any, will be called for.
• Net Liability will be arrived based on the surveyor's recommendation and other deductible viz, depreciation, excess etc as per the policy condition
• Cheque will be despatched to you if the claim is admissible, otherwise a denial letter will be sent.
Claims procedure for Fire
• Intimate Royal Sundaram´s Call Centre regarding your claim with the policy details through toll free 1800 345 88 99 or Mobile: 944448899 or through email at customer.services@in.royalsun.com
• Royal Sundaram will appoint a surveyor to inspect the damaged item immediately on intimation.
• Royal Sundaram will send a claim form to you immediately.
• Surveyor will assess the loss and give go ahead to the repair
• Insured to hand over the filled up claim form along with fire brigade report, bills/receipts to the surveyor.
• Once the repair is over, surveyor will visit again and confirm the repair
• Surveyor submits the report , additional documents required, if any, will be called for.
• Net Liability will be arrived based on the surveyor's recommendation and other deductible viz, depreciation, excess etc as per the policy conditions.
• Cheque will be despatched to you if the claim is admissible, otherwise a denial letter will be sent.
Claims procedure for Burglary
• Intimate Royal Sundaram's Call Centre regarding your claim with the policy details through toll free 1800 345 88 99 or Mobile: 944448899 or through email at customer.services@in.royalsun.com
• File an FIR regarding the burglary immediately on notice of the same
• Royal Sundaram appoints a third party investigator to meet the insured to collect information / records.
• Investigator meets the insured and collects information regarding values of items lost.
• Insured to submit the filled claim form along with details of items lost
• Insured to obtain Non Traceable Certificate from Police and submit the same to Royal Sundaram
• Relevant documents will be scrutinized and additional documents, required if any, will be called for.
• Cheque will be dispatched to you if the claim is admissible, otherwise a denial letter will be sent.
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